Behavioral Health

MHN is here

• For outpatient office visits, no referral is needed.
• For help, contact MHN Customer Service - 800-663-9355 - Monday–Friday, 8:00 a.m. to 8:00 p.m. Pacific time. A Customer Service Representative will assist if you'd like help finding a provider with availability.
• MHN will outreach to providers on your behalf and will contact you with the soonest appointment available.

Please note: routine appointments with an MD/psychiatrist may take up to 15 business days, and an appointment with a therapist may take up to 10 business days.

If you or a family member is experiencing a mental health emergency or feeling suicidal, go to the nearest ER or call 911.

You and your covered family members can use behavioral health benefits for medically necessary behavioral health services, as well as treatment for substance abuse.

• No prior authorization required for:
  • Outpatient therapy or psychiatric care, whether delivered in person or via telehealth
• Prior authorization is required for:
  • Intensive treatment programs delivered on an outpatient basis
  • 24 hour in-patient treatment or residential care
  • Applied Behavior Analysis for children with Autism Spectrum Disorder

Download MHN Benefits Brochure (PDF)

• myStrength
  myStrength is an interactive wellness platform (web and app based) which provides self-management/self-care tools to improve health from a mind/body/spirit perspective.
  Learn more about myStrength (PDF).
• UCLA Mindful Awareness Research Center (MARC) and Guided Meditation Podcasts. Each weekly podcast has a different theme and offers a new daily life practice, guided meditation, silent practice time, and closing comments.
• MHN – Self Help Articles & Tips on mental health, resilience and stress, eldercare, parenting, and more.
• Child Anxiety – You and your child can learn to manage anxiety. Even in tough times you can bring on the calm.

Resources and Hotlines

• 988 Suicide & Crisis Lifeline – provides a direct connection to the National Suicide Prevention Lifeline’s network of over 200 local crisis centers which provide 24/7 support to people in suicidal crisis, emotional distress, or substance abuse crisis.
• 211 – available 24/7 for assistance finding food or basic needs
• 24-hour Domestic Violence Hotline: 800-799-7233 or https://www.thehotline.org/ (click Chat Now)
• Disaster Distress Helpline: 800-985-5990 (TTY 800-846-8517) or text TalkWithUs to 66746
• National Parent Helpline 855-427-2736 - Monday-Friday 10:00 a.m. – 7:00 p.m. Pacific time
• Substance Use
  • SAMHSA National Helpline: 800-662-HELP
• Mental Health
  • NAMI California: 800-950-NAMI from 7:00 a.m. – 3:00 p.m. or email info@namica.org
  • California Peer-Run Warm Line: 855-845-7415
• LGBTQA+
  • Trevor Project: 866-488-7386 or text START to 678678 for 24/7 information and suicide prevention resources for LGBTQ youth
  • Lesbian, Gay, Bisexual and Transgender National Hotline: 800-273-8255 from 1:00 p.m. – 9:00 p.m. for support, information or help finding resources
• CalHOPE: 833-317-HOPE (4673) – CalHOPE builds community resiliency and helps people recover from disasters through free outreach, crisis counseling, and support services. Services include: Individual and Group Crisis Counseling and Support, Individual and Public Education, Community Networking and Support, Connection to Resources