MHN is here

  • For outpatient office visits, no referral is needed.
  • For help, contact MHN Customer Service – 800-663-9355 – Monday-Friday, 8:00 a.m. to 8:00 p.m. Pacific time. A Customer Service Representative will assist if you'd like help finding a provider with availability.
  • MHN will outreach to providers on your behalf and will contact you with the soonest appointment available.

Please note: routine appointments with an MD/psychiatrist may take up to 15 business days, and an appointment with a therapist may take up to 10 business days.

If you or a family member is experiencing a mental health emergency or feeling suicidal, go to the nearest ER or call 911.

Coronavirus Alerts for members

CDC Guidance on Coronavirus | Our 24-hour Nurse Advice Line is 800-893-5597 (TTY 711).

Your guide to your 2022 benefits

As you're getting to know your health plan, we want to remind you of some of the highlights for 2022! UC Open Enrollment is October 28 – November 19, 2021.

  • The Top 10 Reasons to choose UC Blue & Gold HMO (PDF)!
  • New! Get no cost adult immunizations at Health Net pharmacies. You can now receive adult immunizations at $0 copayment at most Health Net contracted pharmacies. You can also continue to receive a no-cost flu shot, COVID-19 vaccine and booster at your in-network doctor's office and also at Health Net contracted pharmacies.
  • New! Specialty Medication Split Fill Program. Specialty medications are often expensive and may also include side effects that prevent patients from taking the medication or require a change to the dosage. Members can obtain an initial 2-week supply of high cost orally-administered anti-cancer drugs at no cost. This will determine if the patient can tolerate the high cost therapy before obtaining and paying for a full prescription supply.
  • New! Change to generic substitutions. Without prior authorization from Health Net, there is no coverage for brand name drugs when a generic equivalent is available. If it is medically necessary for you to take a brand name drug when a generic equivalent is available, you will pay $40 (for a up to a 30-day supply) or $80 (for a up to a 90-day supply). Your doctor will need to provide documentation to Health Net (through the prescription drug prior authorization process) explaining why you are unable to take a generic equivalent.
  • Babylon is your telehealth provider. Connect with U.S. board-certified doctors 24/7 or behavioral health professionals Monday-Friday 7:00 a.m. to 7:00 p.m. (Pacific time). Babylon offers video access to a health care provider and digital health care tools to support you in taking control of your wellness journey. You have more ways to get care! Easily get walk-in medical care at MinuteClinic locations. You'll find MinuteClinics in most CVS Pharmacy stores. Visit MinuteClinic for a current list of locations.
  • Transitioning to Medicare. Learn more about transitioning to Medicare.
  • Learn more about what's changing for 2022

Find Social Services in Your Community

Find services like food, shelter, job training, legal assistance and more. We are proud to partner with Aunt Bertha to help you find programs and services in your area.

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