We want to hear from you, and we're standing by with answers to your questions. Email us any time at askblue&gold@healthnet.com.

 
Benefit Contact Information
Ask Blue & Gold askblue&gold@healthnet.com
Health Benefit Navigators General benefit questions or issues:
1-800-539-4072 (English & Spanish)
711 (TTY)
Monday through Friday, 8:00 a.m. to 8:00 p.m. (PT)
Send a secure message
Behavioral Health:
Mental Health & Substance Abuse Programs
UC offers behavioral health benefits for UC Blue & Gold HMO members through MHN Services (MHN).

MHN: 1-800-663-9355
Monday through Friday, 8:00 a.m. to 8:00 p.m. (PT)
Chiropractic and Acupuncture Benefits American Specialty Health (ASH)
1-800-678-9133 (8 a.m. to 5 p.m. Pacific time)
Find a provider
CVS Pharmacy General questions or to order refills for maintenance drugs
1-888-624-1139 (English & Spanish)
1-886-236-1069 (TDD/TTY – Hearing assistance)

For new prescriptions, either you or your doctor can call:
1-800-875-0867

Place refill orders online

Note: You will be asked to log into the Health Net website. Then you will be automatically taken to the CVS/caremarkTM website (no additional login required).
Continuity of Care

If you or a family member is currently receiving ongoing medical or behavioral health treatment with a non-participating provider, call the dedicated customer contact center for UC members at:

Health Net: 1-800-539-4072

MHN: 1-800-663-9355

A representative will help you determine if you're eligible for continuation of care assistance.

Call Health Net from outside the United States 1. Dial the AT&T USADirect access number for the country you are calling from. (Visit ATT Access Codes for a list of country access codes).
2. After the prompts, dial toll-free 1-800-552-3971 to be connected to our main customer service system.
Health Net's Special Investigations Unit Report any fraud or suspected fraud issues. Learn more
1-800-977-3565
Decision Power®
support/Nurse Advice Line
Log on to www.healthnet.com or refer to the back of your Health Net ID card for contact information.