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Contact Information
Benefit Contact Information
Ask Blue & Gold askblue&
Health Benefit Navigators General benefit questions or issues:
800-539-4072 (English & Spanish)
711 (TTY)
Monday through Friday, 8:00 a.m. to 8:00 p.m. (Pacific time)
Send a secure message
Behavioral Health:
Mental Health & Substance Abuse Programs
UC offers behavioral health benefits for UC Blue & Gold HMO members through MHN Services (MHN).

MHN: 800-663-9355
Monday through Friday, 8:00 a.m. to 8:00 p.m. (Pacific time)
Chiropractic and Acupuncture Benefits American Specialty Health (ASH)
800-678-9133 (8:00 a.m. to 5:00 p.m. Pacific time)
Find a provider
CVS Pharmacy General questions or to order refills for maintenance drugs
888-624-1139 (English & Spanish)
886-236-1069 (TDD/TTY – Hearing assistance)

For new prescriptions, either you or your doctor can call:

Place refill orders online

Note: You will be asked to log into the Health Net website. Then you will be automatically taken to the CVS/caremark™ website (no additional log in required).
Continuity of Care If you or a family member is currently receiving ongoing medical or behavioral health treatment with a non-participating provider, call Member Services for UC members at:

Health Net: 800-539-4072

MHN: 800-663-9355

A representative will help you determine if you're eligible for continuation of care assistance.
Call Health Net from outside the United States
  1. Dial the AT&T USADirect access number for the country you are calling from. (Visit AT&T Access Codes for a list of country access codes.)
  2. After the prompts, dial toll-free 800-552-3971 to be connected to our main customer service system.
Health Net's Special Investigations Unit Report any fraud or suspected fraud issues
Nurse Advice Line Log in to Health Net or refer to the back of your Health Net ID card for contact information.