Contact Us
We want to hear from you, and we're standing by with answers to your questions.
| Benefit | Contact Information |
|---|---|
| Ask Blue & Gold | askblue&gold@healthnet.com |
| Health Benefit Navigators | General benefit questions or issues: 800-539-4072 (English & Spanish) 711 (TTY) Monday through Friday, 8:00 a.m. to 8:00 p.m. (Pacific time) Send a secure message |
| Behavioral Health: Mental Health & Substance Abuse Programs | UC offers behavioral health benefits for UC Blue & Gold HMO members through Health Net Behavioral Health. 800-663-9355 Monday through Friday, 8:00 a.m. to 8:00 p.m. (Pacific time) |
| Chiropractic and Acupuncture Benefits | American Specialty Health (ASH) 800-678-9133 (8:00 a.m. to 5:00 p.m. Pacific time) Find a provider |
| CVS Pharmacy | General questions or to order refills for maintenance drugs 888-624-1139 (English & Spanish) 886-236-1069 (TDD/TTY – Hearing assistance) For new prescriptions, either you or your doctor can call: 800-875-0867 Place refill orders online Note: You will be asked to log into the Health Net website. Then you will be automatically taken to the CVS/caremark™ website (no additional log in required). |
| Continuity of Care | If you or a family member is currently receiving ongoing medical or behavioral health treatment with a non-participating provider, call Member Services for UC members at: Health Net: 800-539-4072 Behavioral Health: 800-663-9355 A representative will help you determine if you're eligible for continuation of care assistance. |
| Call Health Net from outside the United States |
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| Health Net's Special Investigations Unit | Report any fraud or suspected fraud issues 800-977-3565 |
| Nurse Advice Line | Log in to Health Net or refer to the back of your Health Net ID card for contact information. |