Contact Us

We want to hear from you, and we're standing by with answers to your questions. Email us any time at askblue&gold@healthnet.com.

Contact Information
Benefit Contact Information
Ask Blue & Gold askblue&gold@healthnet.com
Health Benefit Navigators General benefit questions or issues:
800-539-4072 (English & Spanish)
711 (TTY)
Monday through Friday, 8:00 a.m. to 8:00 p.m. (Pacific time)
Send a secure message
Behavioral Health:
Mental Health & Substance Abuse Programs
UC offers behavioral health benefits for UC Blue & Gold HMO members through MHN Services (MHN).

MHN: 800-663-9355
Monday through Friday, 8:00 a.m. to 8:00 p.m. (Pacific time)
Chiropractic and Acupuncture Benefits American Specialty Health (ASH)
800-678-9133 (8:00 a.m. to 5:00 p.m. Pacific time)
Find a provider
CVS Pharmacy General questions or to order refills for maintenance drugs
888-624-1139 (English & Spanish)
886-236-1069 (TDD/TTY – Hearing assistance)

For new prescriptions, either you or your doctor can call:
800-875-0867

Place refill orders online

Note: You will be asked to log into the Health Net website. Then you will be automatically taken to the CVS/caremark™ website (no additional log in required).
Continuity of Care If you or a family member is currently receiving ongoing medical or behavioral health treatment with a non-participating provider, call the dedicated customer contact center for UC members at:

Health Net: 800-539-4072

MHN: 800-663-9355

A representative will help you determine if you're eligible for continuation of care assistance.
Call Health Net from outside the United States 1. Dial the AT&T USADirect access number for the country you are calling from. (Visit ATT Access Codes for a list of country access codes).
2. After the prompts, dial toll-free 800-552-3971 to be connected to our main customer service system.
Health Net's Special Investigations Unit Report any fraud or suspected fraud issues
800-977-3565
Nurse Advice Line Log in to Health Net or refer to the back of your Health Net ID card for contact information.