Contact Us

We want to hear from you, and we're standing by with answers to your questions.

Contact Information
BenefitContact Information
Ask Blue & Goldaskblue&
Health Benefit NavigatorsGeneral benefit questions or issues:
800-539-4072 (English & Spanish)
711 (TTY)
Monday through Friday, 8:00 a.m. to 8:00 p.m. (Pacific time)
Send a secure message
Behavioral Health:
Mental Health & Substance Abuse Programs
UC offers behavioral health benefits for UC Blue & Gold HMO members through Health Net Behavioral Health.

Monday through Friday, 8:00 a.m. to 8:00 p.m. (Pacific time)
Chiropractic and Acupuncture BenefitsAmerican Specialty Health (ASH)
800-678-9133 (8:00 a.m. to 5:00 p.m. Pacific time)
Find a provider
CVS PharmacyGeneral questions or to order refills for maintenance drugs
888-624-1139 (English & Spanish)
886-236-1069 (TDD/TTY – Hearing assistance)

For new prescriptions, either you or your doctor can call:

Place refill orders online

Note: You will be asked to log into the Health Net website. Then you will be automatically taken to the CVS/caremark™ website (no additional log in required).
Continuity of CareIf you or a family member is currently receiving ongoing medical or behavioral health treatment with a non-participating provider, call Member Services for UC members at:

Health Net: 800-539-4072

Behavioral Health: 800-663-9355

A representative will help you determine if you're eligible for continuation of care assistance.
Call Health Net from outside the United States
  1. Dial the AT&T USADirect access number for the country you are calling from. (Visit AT&T Access Codes for a list of country access codes.)
  2. After the prompts, dial toll-free 800-552-3971 to be connected to our main customer service system.
Health Net's Special Investigations UnitReport any fraud or suspected fraud issues
Nurse Advice LineLog in to Health Net or refer to the back of your Health Net ID card for contact information.