MHN is here

  • For outpatient office visits, no referral is needed.
  • For help, contact MHN Customer Service – 800-663-9355 – Monday-Friday, 8:00 a.m. to 8:00 p.m. Pacific time. A Customer Service Representative will assist if you'd like help finding a provider with availability.
  • MHN will outreach to providers on your behalf and will contact you with the soonest appointment available.

Please note: routine appointments with an MD/psychiatrist may take up to 15 business days, and an appointment with a therapist may take up to 10 business days.

If you or a family member is experiencing a mental health emergency or feeling suicidal, go to the nearest ER or call 911.

  • For people aged 10-34, suicide is a leading cause of death
  • Additionally, from April 2020 to 2021, over 100,000 died from drug overdoses
  • The 988 SUICIDE & CRISIS LIFELINE provides a direct connection to National Suicide Prevention Lifeline's network of over 200 local crisis centers which provide 24/7 support to people in suicidal crisis, emotional distress, or substance use crisis

Your guide to your 2023 benefits

Learn about what's changing for 2023

As you're getting to know your health plan, we want to remind you of some of the highlights for 2023!

  • The Top 10 Reasons to choose UC Blue & Gold HMO (PDF)!
  • New! Enhanced Infertility Benefits. Fertility coverage has been expanded to include IVF and ZIFT coverage at 50%, up to a lifetime limit of two treatment cycles per member.
    Download your Family Planning and Maternity Guide (PDF)
  • New! Reregister for an enhanced online experience. We are improving your online account experience with a new account portal and enhanced features. As a result of this upgrade, you’ll need to reregister to access your personal account. Register your member online account now!
  • Get no cost adult immunizations and flu shots at Health Net pharmacies. You can continue to receive at no-cost adult immunizations, flu shots, COVID-19 vaccines and boosters at your in-network doctor's office and also at Health Net contracted pharmacies.
  • Babylon – Telehealth Services
    Access to video appointments 24/71 with Babylon Health Net members can speak to a doctor 24/7 and therapist weekdays 7:00 a.m. to 7:00 p.m. (Pacific time) through the Babylon app at no additional cost. The Babylon app (available in English and Spanish) is a convenient way for Health Net members to discuss non-emergency health issues like cough and sore throat, anxiety, and depression, cold and flu and more! During the video visit, members can get answers about urgent prescription refills,2 and labs and x-rays.3 Members can check and monitor symptoms through the Babylon app.4
    To register or for more information, visit Babylon Health.
  • You have even more ways to get care! Easily get same day walk-in medical care at MinuteClinic locations. You'll find MinuteClinics in most CVS Pharmacy stores. Visit MinuteClinic for a current list of locations.
  • Are you turning 65 and transitioning to Medicare? Learn more about the UC Medicare Choice Plan.

Find Social Services in Your Community

Find services like food, shelter, job training, legal assistance and more. We are proud to partner with Findhelp, formerly known as Aunt Bertha, to help you find programs and services in your area.

1 Behavioral health services are available Monday – Friday 7:00 a.m. to 7:00 p.m. (Pacific time).
2 Access to telehealth services does not guarantee that a prescription will be written.
3 Labs and X-rays may be ordered by Babylon providers if medically necessary.
4 You may receive services on an in-person basis or via telehealth, if available, from your primary care provider, a treating specialist or from another contracting individual health professional, contracting clinic, or contracting health facility consistent with the service and existing timeliness and geographic access standards required under California law.

Any cost share for services received through Babylon will accrue toward your out-of-pocket maximum and deductible (if your plan has a deductible). By scheduling through Babylon, you consent to receive services via telehealth through Babylon. See your health plan coverage document for coverage information and for the definition of telehealth services. You have a right to access your medical records for services received through Babylon. Unless you choose otherwise, any services provided through Babylon shall be shared with your primary care provider.

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